KYDEX® Customer Portal Guide
Welcome to the KYDEX® Customer Portal Guide. This secure online platform gives you 24/7 access to your KYDEX® account information, allowing you to view quotes, track orders and shipments, review finished goods, and access invoices—all in one centralized location.
Initial Password Change and Login Process
Once your user account is created for the KYDEX® Customer Portal, you should receive a registration email. The message will have the subject line of:
“KYDEX® Customer Portal Account Registration – Please Confirm Your Email”
Please click on the “Verify Email Address” link in the email. You will be taken to the page below to reset your password:
As there is sensitive information on the Portal, it’s important to create a strong password. Your password must have:
- At least one symbol (‘!’,’#’,’$’,’%’,’&’…)
- At least one uppercase letter (‘A’-‘Z’)
- At least one lowercase (‘a’-‘z’)
- At least one digit (‘0’-‘9’)
It is recommended you bookmark the KYDEX® Customer Portal
You can also access the Portal by going to our website at https://kydex.stage.mediaproper.com and select “Customer Portal” -> “KYDEX®” from the list at the top of the page.
If your account has been set up, but you do not have the invitation email, you can visit the Portal link above and click on “Forgot your password?” under the Log in button:
You will be asked for your email address:
After entering your email address, you will be sent an email with password reset instructions. Please proceed with the on-screen instructions to reset your password.
Portal Data Tabs
Once successfully logged into the Portal, you will see several tabs on the screen:
- Quotes
- Orders
- Finished Goods
- Shipments
- Invoices
The Quotes tab will list your active quotes. You can view the PDF version of the quote by clicking on the small PDF icon to the right.
The Orders tab will display your orders, past and present. By default, all fully-shipped orders will be hidden. If you would like to see full-shipped orders, uncheck the “Hide Shipped Orders” checkbox. You can drill down to the order details by clicking on the KYDEX Order #. Within the detail, you will see four sub-tabs:
- Order Detail – each order line with supporting information
- Finished Goods – if any of the order lines are in a finished good state (ready to ship)
- Shipments – shipping information for any of the order lines
- Invoices – invoice information for any of the order lines
The Finished Goods tab will display any order lines that have been produced and are ready to ship.
The Shipments tab will display shipping header information. If you click on the pack slip number, you will be taken to the shipment details.
The Invoices tab will show you invoice header information. If you click on the invoice number, you will be routed to the invoice details.
Search / Filter / Sort / Export Options
Most tabs have similar search, filter, sort, and export functionality.
- In the upper right corner, you may see a filter drop down option. The default is typically set to “Last 6 months”, but you can change your visible results by selecting a different timeframe.
- The “Search…” box will return results on all fields in that tab.
- You can export the records to an Excel file or print the screen by clicking on one of the two icons just below the search box.
- You can sort in either ascending or descending order by clicking on the header. Click the header again to switch the sort order.
Switching Customer Locations
For accounts that are configured to access more than one branch of a company, you can change between company location options by clicking on your username in the upper-right corner and choosing the “Settings” option. You will be taken to a “Manage your account” page where you can select another location. It’s important to click the “Save” button after you make a selection. Once you return to the information tabs, you will now be viewing the new location.
